Online Agreement

I am a registered and accredited Counsellor with the British Association for Counselling and Psychotherapy (BACP). I work within the BACP ‘Ethical Framework for Counsellors’, and also the BACP Guidelines for Online Counselling and Psychotherapy. Information relating to both of these documents can be found at

I work in private practice offering both face to face counselling and online counselling. I have the fullest commitment to offering a service which is welcoming to all backgrounds in a supportive and non-discriminatory manner.

Online counselling provides an opportunity to explore a personal difficulty in a confidential and supportive environment and gives you the opportunity to access counselling support at a time and in a place which is convenient to you.

Online counselling may be able to help with a wide range of issues including abuse, anxiety, stress, depression, eating difficulties, loneliness, relationship problems, bereavement, self-esteem, sexual orientation, sexual abuse, discrimination, pet bereavement and many more.

Not all types of issues can be resolved through online counselling and I offer an initial free 30 minute session where we can meet and decide if we want to work together.

I am not able to provide online counselling to any person who is under the age of 18. If this applies to you, I can help with information on referral to other agencies providing face to face counselling services or online work which is specifically directed to a younger age group.

We will use free software for the sessions, which is called Zoom. We will agree an appointment time. This is the time agreed to meet on Zoom. This could be weekly or more frequently if you request this. I will send you an email link to connect to a Zoom session about 5 minutes before the session start time.

If you cancel with less than 24 hours notice the fee for the session is payable.

If we have a problem with the technology such as a problem with our internet connection we would discuss how to re-arrange the scheduled appointment. This could mean waiting until the problem is fixed or having a telephone session instead.

If at any point during the counselling you were in need of emergency support, I may ask for your consent to contact your GP, or recommend alternative avenues of support other than online counselling.

I would suggest that you do not reveal your full name or any personal address details whilst we are engaged in online counselling appointments as this helps to maintain the privacy of your sessions.

There are exceptional circumstances where I may have to break confidentiality:

  • Where I am compelled by a court of law
  • Where you give consent as my client
  • Where statuatory law requires me to inform relevant authorities

You will need to be in a place where you are alone and undisturbed for the duration of the session.

I will not use your data for anything other than to contact you.  I am a regisitered Data Controller with the Information Commissioners Office and abide by their regulations.  My registration number is: ZA491045.

I am satisfied that the third party software I use is secure however I can’t guarantee they will not have a data breach.

Zoom has the facility to record sessions and this will not be used by either of us unless agreed.

Online counselling cannot provide an emergency service for clients.

In the event of an emergency arising during our work together or if you were experiencing suicidal thoughts we would discuss the appropriate support that you could access during this time.

I work from the UK and my work is undertaken in accordance with the laws of England and Wales and any disputes are subject to these laws.

Records are stored physically in a locked filing cabinet.  No identifying names or material is retained on these records.

It is not permissable to publicise the content of our exchanges or share them with a third party.


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